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Services and Rates at a Glance

SpitexCare is a private home care organization with its own ZSR number and is recognized by health insurance providers. We distinguish between care services covered by basic insurance and services that you pay for yourself.

Long-Term Care Rates

Services Covered by Health Insurance: – Long-term Care in Accordance with the Health Care Services Ordinance (KLV Art. 7, Para. 2) | Hourly Rates

Assessment and Counseling

Includes assessment of assistance and care needs as directed by a physician

76.90 CHF / hour

Examination and Treatment

e.g., medical procedures prescribed by a doctor

63.00 CHF/hour

Basic Care

e.g., assistance with personal care and mobility

52.60 CHF / hour

  • Billed in 5-minute increments:
    Minimum service duration is 10 minutes; thereafter, the time is rounded up to the nearest 5 minutes.

  • Patient copay: CHF 7.65 to 15.35 per day
    The exact amount is determined by your canton or municipality of residence.

Who pays for what?

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Here's how basic health insurance covers the costs

  • A medical Spitex order has been issued
  • by a Spitex professional
  • Estimated maintenance costs are calculated
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Your share

  • Annual deductible according to your insurance plan
  • 10% deductible
  • Patient copayment: CHF 7.65–15.35 per day, depending on place of residence

No patient copayment

  • for persons under 18 years of age

  • if disability, accident, or military insurance covers the care
    (their rates apply)

Rates for Housekeeping & Optional Services

Services Not Covered by Health Insurance: These services are not covered by basic insurance. We will bill you directly for them.

  • 60.00 CHF / hour
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  • Surcharge for weekends, nights (10:00 p.m.–7:00 a.m.), and holidays: CHF 8.35 per hour

  • Flat-rate travel fee per assignment: CHF 15.00 (applies only to housekeeping services and optional services)

  • Travel expenses for transportation by car: CHF 0.85 per km

  • Cancellation fee / flat-rate administrative fee: CHF 100.00

Do you have supplemental insurance?

Supplemental or accident insurance policies may cover some of these costs. We’d be happy to help you determine your coverage. Your insurance policy and any prior authorization for coverage are the determining factors.

Caregiver Takes Over Housekeeping Duties

Billing and General Provisions

Billing:

How are long-term care services billed?

We generally bill your health insurance directly for nursing care services.

Some health insurance providers will send the bill to you first; reimbursement will then be processed according to your insurance provider’s guidelines. We bill services covered by other payers according to their rates and regulations.

How is the patient copayment billed?
You will receive a separate invoice for the patient copayment.

How are housekeeping and optional services billed?
The bill for housekeeping and optional services will be sent directly to you.

General Provisions:

What happens if I have to cancel?

Please cancel appointments at least 48 hours in advance. For cancellations made later than that, we will charge you for the scheduled service time or a flat fee of CHF 100.00.

Distribution of Care Supplies
Care supplies provided by us are billed separately. Whether these costs are covered depends on the applicable legal provisions or the terms and conditions of the payer.

What determines the services provided?

  • The basis for this is a needs assessment and, depending on the service, a doctor’s prescription.

  • Assistance and care are tailored to your individual needs.

  • We provide and document care in accordance with legal and contractual requirements.

What other expenses are involved besides the actual care?

In connection with assistance and care, the following may also apply:

  • Assistance and Care Documentation

  • Preliminary assessments, e.g., in a hospital

  • Reports to insurance companies or institutions

  • Requested follow-up calls

  • Coordination with doctors or institutions

  • Telephone counseling for family members and caregivers

  • Training for family caregivers

Covered by insurance or not covered by insurance?

Benefit Basic Insurance
Assessment and counseling in accordance with the KLV Covered by insurance
Examination and treatment in accordance with the KLV Covered by insurance
Basic care in accordance with the KLV Covered by insurance
Housekeeping Spitex services Not covered by insurance
Optional services Not covered by insurance

In brief: Care services under Art. 7 of the Health Insurance Cost Regulation (KLV) are covered by mandatory health insurance if the eligibility requirements are met. Housekeeping services and optional services, however, are not included in the basic insurance coverage catalog.

Whether supplementary insurance covers the costs of services not covered by basic health insurance must be determined on a case-by-case basis.

As of January 2026

All prices are in Swiss francs. Care services covered by health insurance are exempt from value-added tax; for services not covered by health insurance, the statutory value-added tax will be charged, if applicable.

Cantonal and municipal regulations, particularly regarding patient copayments and residual financing, remain in effect. Rates and prices are subject to change. The General Terms and Conditions of SpitexCare GmbH apply.